What is Amira?
Amira is VetRec’s AI vet coach. She provides personalized communication coaching after each visit based on the Calgary-Cambridge Model, helping you improve client interactions and clinical outcomes. Your coaching insights are private and only visible to you.
Amira is currently in Beta. We’re actively improving the quality and relevance of coaching feedback.
Enabling coaching
Your coaching insights are private and only visible to you. Other users in your organization cannot see this data.
From the opt-in banner
When coaching is available for your account, you may see a banner inviting you to enable Amira.
Click Enable Coaching (or Learn more to read about the feature).
After enabling, the banner will show Coaching Enabled! and the Coaching tab will appear on your visits.
From Settings
You can turn Amira on or off at any time from your personal settings.
Open Settings (gear icon or profile menu).
Go to Personal → Coaching.
Use the Enable Amira toggle to turn coaching on or off.
Your choice is saved automatically.
If you don’t see a Coaching option under Personal, your account or plan may not have access to this feature. Contact your administrator or VetRec support if you believe you should have access.
Focus metrics
When Amira is enabled, you can choose Focus Metrics so the Coach’s Corner summary highlights what matters most to you.
Go to Settings → Personal → Coaching.
In Focus Metrics, select 1–3 metrics you want to track most closely.
Click Save (or equivalent) to store your selection.
These metrics will appear in the Coach’s Corner summary on each visit’s Coaching tab. You can change them anytime.
Summary
Step | Action |
1 | Enable Amira via the opt-in banner or Settings → Personal → Coaching. |
2 | (Optional) Choose 1–3 Focus Metrics in the same Coaching settings page. |
3 | Open a visit you own and go to the Coaching tab to view insights after they’re generated. |
For how coaching is generated and what the phases and metrics mean, see Coaching — How it works.