VetRec's Phone Call Recording feature makes calls on your behalf to your clients. In order for VetRec to appear to your clients as though it were your clinic calling them, you can verify your clinic phone number on the settings page.
To add the number for your entire team, visit Settings > Team Settings > Phone. To add it only for yourself, visit Settings > My Settings > Phone. On that page, click "Add Phone Number" to start the verification process.
Enter the phone number you want to use as caller ID into the phone number field. You will need to be able to receive a call from us at this number.
When our automated system calls you, there will be approximately a 30 second timeout before the code becomes invalid.
If our system needs to enter an extension to call you directly, you can add an extension in the box next to the phone number.
When you are ready, click "Call Me".
Within a few seconds, you will receive a call at the number you entered, and a code will appear on the screen. After you answer the call, enter the six-digit code into your phone's keypad. You may then hang up. The settings screen will automatically update to show your phone number. This may take up to a minute after ending the call.
For security reasons, we currently only allow one user or team to verify a phone number through the Settings page. If you are seeing an error that says "This phone number is already verified with VetRec", please contact support to add the number to your account.
